Maintenance Schedule

       Level Seven performs routine maintenance that enables us to install improvements to our network and infrastructure. Additionally, preventative maintenance is performed to correct potential issues that have been identified by Level Seven's early warning procedures and processes that are based on careful monitoring and thorough analysis of activity logs of our network and facilities.

       Level Seven has two categories of maintenance: locally planned and globally planned. Level Seven makes every effort to prevent disruptions in service and performs maintenance during low traffic times in order to minimize potential interruptions to customers' Internet operations.

      

Locally Planned

Globally Planned

12:00 a.m. - 3:00 a.m. Saturdays, local NOC time

12:00 a.m. - 3:00 a.m. Sundays Pacific time

This period of time is for each Level Seven Network Operations Center (NOC) to perform any needed local maintenance.

This period of time is reserved for large scale maintenance at local NOCs or for maintenance that needs to be coordinated across NOCs

       Whenever possible, Level Seven will provide detailed notice three days prior to planned maintenance to allow our customers to manage their business more effectively. If a mission-critical situation arises, Level Seven will immediately contact its clients using our Emergency Contact Procedure.

       Maintenance Approval Process

  • Ensure that changes to Level Seven services, infrastructure, policies, and procedures are implemented effectively and efficiently
  • Minimize risk and impact on our customers
  • Enable Level Seven to be more proactive in notifying customers of potential disruptions to their service
  • Ensure all new equipment or routing configurations have received extensive testing on our independent test network, prior to deployment as part of the NOC's configuration

       Contact

       The Response Center is staffed 24 x 7 to meet the needs of our existing customers. Call 360.357.7315 or e-mail support@L7.net to reach a support center analyst who can route your issue appropriately (from outside the U.S. call 360.753.3556).